Effective Date: May 8, 2026
Welcome to Cuddle Nest®. Customer satisfaction is our top priority, and we are committed to providing a reliable, secure, and trusted online shopping experience. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through our ecommerce store.
By placing an order on our website, you agree to the terms outlined below.
Return Eligibility
We accept returns within 5 days of receiving your order.
To qualify for a return, the item must meet the following conditions:
- Product must be unused and in original condition
- Product must be in original packaging
- Product must not be damaged by the customer
- Proof of purchase or order confirmation is required
Returns that do not meet these requirements may not be approved.
Non-Returnable Items
For hygiene, safety, and clearance reasons, certain products are non-returnable, including:
- Personalized or custom-made products
- Final sale or clearance items
- Gift cards
- Opened hygiene or personal-use products
- Used or damaged items caused by customer misuse
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing time typically takes 5–10 business days
- Your bank or payment provider may require additional processing time
Late or Missing Refunds
If you have not received your refund yet:
- Recheck your bank account
- Contact your credit/debit card provider
- Contact your bank regarding pending transactions
If you still require assistance, please contact our customer support team.
Email: admin.cuddlenestco@gmail.com
Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrect products sent by mistake
To request an exchange, contact us within 48 hours of delivery with clear photos of the item and packaging.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately with:
- Your order number
- Photos of the item
- Photos of the packaging
We will work quickly to resolve the issue and provide a replacement or refund when applicable.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The product arrived damaged
- The item is defective
Shipping fees are non-refundable unless caused by our error.
Order Cancellation
Orders may only be canceled within a limited time after purchase before processing begins.
Once an order has been processed or shipped, cancellation requests may no longer be possible.
Fraud Prevention
To maintain a secure ecommerce shopping environment, Cuddle Nest® reserves the right to:
- Refuse suspicious refund requests
- Limit excessive return activity
- Reject returns that violate our policy
Contact Us
For questions regarding returns, refunds, exchanges, or order support, please contact us:
Email: admin.cuddlenestco@gmail.com
Website: Cuddle Nest®
Thank you for shopping with Cuddle Nest® — your trusted online store for secure shopping, fast shipping, premium products, and reliable customer support.